Return Policy

  1. Superhero Spinners provides high quality products in which we believe you will be fully satisfied with.
    However, if you have any concerns, please feel free to contact us at info@superherospinners.com
  2. Our return policy is 30 days from the date of delivery.  

 

RETURNS

Returns will be granted for items in unopened, unused, condition in the original packaging.  Returns will not be granted on used merchandise.   If your product is damaged or defective, we will issue an exchange of the same item within 30 days. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement.  Buyer pays shipping.  We reserve the right to reject any return that does not fit this criteria.

REFUNDS (IF APPLICABLE)

If a return is approved, you will be issued a refund minus shipping costs and a 10% restocking fee.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@superherospinners.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

SHIPPING

To return your product, please mail your product to: 

ATTN: RETURNS/QC

10401A 46th Ave

#207

Beltsville, MD

20705

United States of America


Please include in the return box your order number and the reason for the return so that the refund can be properly applied to your account.

Buyer is responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  We recommend using a trackable shipping service and purchase shipping insurance.